Last updated: 16 October 2026
These Buyer Terms apply when you purchase digital products on Synthosy. They supplement our general Terms of Service and should be read alongside them. By making a purchase, you agree to these terms.
Products are created and licensed to you by independent sellers. Synthosy runs the marketplace and takes payment. For VAT purposes Synthosy is treated as the supplier of the product to you, and your receipt is issued by Synthosy. Payment is processed securely by Stripe.
Accounts and guest checkout. You can buy with a Synthosy account or as a guest using just your email address. If you check out as a guest you must give an email address you control: your download link and receipt are sent there, and anyone with that link can open your purchase, so keep it private. You can set a password later to turn your guest purchases into a full account. If an email address already has a Synthosy account, you'll be asked to sign in.
After payment you receive a confirmation email with your download link (or access details for online products). Each purchase allows up to 10 downloads within 12 months. Signed-in buyers can also find purchases in their purchases dashboard.
Sellers set their prices. Where VAT applies, it is added on top at checkout based on the country you live in: EU buyers pay their country's VAT rate, and UK buyers pay UK VAT once Synthosy is VAT registered. Where we can tell your location, prices on the site already include the VAT you'll pay. The final price, including any VAT, is always shown before you pay.
You must choose the country you actually live in. We check it against your location and card, and we may cancel or refund an order, or contact you, if the country given appears to be wrong.
Business buyers. EU businesses can enter their VAT number at checkout. If the number is confirmed by the EU's VIES service, no VAT is charged and you account for it yourself under the reverse charge. UK businesses pay UK VAT where it applies, and your VAT number is shown on your receipt so you can reclaim it. A printable receipt / VAT invoice is available for every purchase.
Unless explicitly stated otherwise by the seller, purchasing a digital product grants you a limited, non-exclusive, non-transferable, royalty-free licence to use the product for personal and commercial purposes.
You may not: resell or redistribute the product; sublicence it to others; claim authorship or ownership; or remove any attributions included by the seller.
Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel a purchase of digital content. However, by completing a purchase you expressly request immediate delivery and acknowledge that you waive your right to cancel once the download is available.
Refunds may be granted at our discretion in cases where: the product is materially different from its description; the file is corrupted or does not function as described; or the listing violates our policies. To request a refund, use your purchases dashboard or contact hello@synthosy.com within 14 days of purchase. Guest buyers can email us with their order ID, or set a password to use the dashboard. Refunds include any VAT you paid.
You are responsible for ensuring that any AI-generated content you purchase and use complies with applicable laws in your jurisdiction. You must not use purchased content for any purpose that violates our Acceptable Use Policy.
If you have an issue with a purchase, first contact the seller via the messaging system. If unresolved within 5 days, you may raise a formal dispute through your purchases dashboard. We will review and respond within 2 business days.
Synthosy's dispute decisions are final at the platform level and do not affect your statutory rights as a UK consumer.
Nothing in these terms affects your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, or any mandatory consumer rights in the country where you live.
For purchase queries: hello@synthosy.com
Synthosy Marketplace Ltd, 60 Tranmere Road, London, SW18 3QJ. Company No. 17252333.